100% 30 DAY SATISFACTION GUARANTEE
Any time you purchase a Stonery piece, you have the right to use it for 30 days to determine whether it is satisfactory and whether you want to keep it. If you decide that it is not satisfactory, you may return your purchase. You will be offered a choice of replacement, full credit towards the purchase of another product or a refund of your full purchase price.
The Stonery offers Premium Tracked shipping on all our orders
Shipping comes with complimentary $100 insurance. We can purchase Insurance to cover the delivery process on higher value items. Please contact us within 12 hours of ordering if you like to purchase more insurance for your parcel.
*** Please be understanding of current delays in shipping due to COVID19. Shipping is being processed as quickly as possible, however, the postal services are experiencing high delays in estimated shipment times.***
*All items are posted in compostable packaging*
We aim to have all items posted within 3 business days after order. You will receive a confirmation email with tracking once your order has been processed. Please respect that we are a small team, and at times of high volumes of order we may run a day or two behind.
Shipping within Australia is estimated at 3-5 working days.
International shipping can take between 1-3 weeks depending on location.
Official Australia poste Estimates
United States 8-14 Business days Canada, Europe 8-15 Business days, New Zealand 8-15 Business days Central & South America 10-20 Business days Asia 8-15 Business days Africa 15-30 Business day
Customs duties are at the cost of the buyer.
We use Australia Post to send our goods to you, sometime items can take a little longer due to matters out of our control.
SHIPPING TO OVER 200 COUNTRIES
We Use Australia Posts Premium fast trackable shipping service for our international orders.
However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
*This doesn’t include our 1- 4 day processing time.
*All shipping times exclude clearance/customs delays
The Stonery are not liable if the incorrect address is placed during the checkout process.
Please make sure that your billing and shipping address is correct before processing your order
Please make sure there is a safe place where the parcel can be left if it cant be received in person. We can not account for the loss of parcels that have been declared as delivered by a shipping provider.
If we have made an error we will fully take responsibility for the original order that was made form you at no charge.
You will receive an email with a tracking number once your order is shipped.