Description
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--Enjoy FREE, FAST & TRACKED delivery for all Australian orders and international orders over AUD $200--
--Take advantage of our 30-DAY SATISFACTION GUARANTEE--
--Rest assured that your order will be securely packaged in 100% compostable/reusable padded materials--
--As a token of our appreciation, every order includes a free gift and a discount code for future purchases on our website--
--Our products are made with 100% natural stones sourced as ethically as possible, and feature certified 925 sterling silver--
--Each piece is HAND MADE WITH LOVE and attention to detail, to the best of our ability--
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Smoky Quartz
♥ Serenity ♥ Calmness ♥ Positive thoughts ♥ Calms fear ♥ Lifts depression ♥ Stability ♥ Practicality ♥ Intuition ♥ Pride
Chakras - Base Chakra, Solar Plexus Chakra
Zodiac - Scorpio, Sagittarius, Capricorn
Element - Earth/Air
Vibration - Numbers 2 & 8
In addition to the generic healing properties of Quartz, Smokey Quartz is an excellent grounding stone. It gently neutralizes negative vibrations and is detoxifying on all levels, prompting the elimination of the digestive system and protecting against radiation and electromagnetic smog. Smokey Quartz disperses fear and lifts depression and negativity. It brings emotional calmness, relieving stress and anxiety. Promotes positive thoughts and actions, and alleviates suicidal tendencies. Dispels nightmares and manifests your dreams. Smokey Quartz aids concentration and assists in communication difficulties.
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Shipping
xWe pride ourselves on delivering your orders anywhere in the world. Once you make a purchase, we will provide an estimated timeline for shipping and delivery. These estimates vary based on the shipping service you choose and will be clearly displayed on the shipping quotes page.
- Global Shipping: We ship internationally, reaching almost any address globally.
- Tracking Information: Every order is sent with tracking, ensuring you can monitor your parcel’s journey.
- Standard FREE Shipping: Our standard FREE service, through eParcel, typically delivers within 5-15 working days.
- Express Service Recommended: For faster delivery, we recommend the Express Service which usually delivers within 5 days and utilizes expedited services like DHL or TNT.
Please note:
- Shipping Control: Once the parcel leaves our hands and tracking is provided to you, the responsibility for delivery shifts to the shipping agent. While we have an excellent track record, we cannot be held accountable for any errors on the part of shipping providers.
- Rare Occurrences: On the off chance that an item does not arrive at its destination, rest assured that we will do everything in our power to investigate and assist in resolving the matter.
- Secure Packaging: We ensure that our items are securely packaged to prevent damage during transit. However, we cannot take responsibility for any damages that occur during shipping.
- Insurance Option: If you wish for added peace of mind, please inform us when you make your purchase, and we can arrange insurance for your parcel.
We understand the importance of receiving your items promptly and in perfect condition, and we strive to provide the best shipping options to achieve this. Thank you for choosing us for your needs.
RETURNS
xEasy Online Returns
Starting online returns is easy. Enter your email address and verification code to sign in. Go to your order history, select the order and items you want to return or exchange and follow the instructions. With only 4 steps, complete the returns request and submit. Once your request is approved, you will get email updates and notifications with shipping guidelines.
What Items Are Returnable?
You have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The item must be returned in perfect condition with no signs of being worn. We do not offer refunds or store credits on sale items or earrings. You’ll also need the receipt or proof of purchase.
Non-Refundable Items and Exceptions
Custom orders are designed and made specifically for you. We do not accept refunds due to a change of mind. Please consider your purchase carefully. For queries, contact Customer Support at info@thestonery.com.au. Deposits and balance payments are non-refundable once paid. Gift cards and discounted items are also non-refundable.
Issues of Damage, Incorrect Item, Loss, or Theft
If the purchased product is faulty, reach out within 7 days of the delivered date. For discrepancies with your order, please advise us within 7 days of delivery. Alternatively, submit a return via the returns portal, select "wrong item sent" and submit for approval. Our Customer Support team will provide a returns label. In case of loss or theft, please collect evidence and contact us immediately.
Exchanges
The fastest way to get what you want is to return the item you have. We allow the exchange of purchased items for approval. Once approved, the replacement will be shipped to you.
Refund Solutions
Refunds can be issued to the original payment method or to your Shopify store credit. Refunds to the original payment method may take an additional 1-3 business days, while store credit refunds are immediate.
Refund Processing Time
After your return is processed, a refund notice will be sent. If more than 15 business days have passed since your return was approved, please contact us at info@thestonery.com.au.
- Choosing a selection results in a full page refresh.