Privacy Policy & Terms of Service

The Stonery Privacy Policy

Privacy Policy

Your privacy matters to us. This policy explains how The Stonery collects, uses, stores, and protects customer information when you visit our website, place an order, contact us, or subscribe to our updates.

Artisan jewellery studio desk with raw crystals, order notes, natural paper, and handmade silver jewellery representing customer privacy and care
What We Collect

Order Details

We collect the information needed to process orders, ship parcels, and support customers.

How We Use It

To Serve You

Your information helps us fulfil purchases, provide tracking, reply to messages, and improve the store.

Your Rights

Access & Control

You can contact us to ask about, correct, or request deletion of your personal information.

Plain Language Privacy

How The Stonery Handles Your Information

The Stonery collects and uses personal information only where it is reasonably needed to operate our online store, process orders, communicate with customers, ship parcels, manage custom order enquiries, and improve the customer experience.

We aim to handle personal information carefully, transparently, and in line with applicable privacy laws, including the Australian Privacy Principles where they apply, and data protection rights for customers in regions such as the European Union and United Kingdom where relevant.

Order Information

Details Needed To Fulfil Orders

When you place an order, we may collect your name, email address, phone number, billing address, shipping address, order details, delivery notes, and payment-related information needed to process your purchase.

Messages & Custom Enquiries

When You Contact Us

If you contact us about an order, custom design, repair, shipping issue, or general question, we may keep your message details so we can reply properly and continue the conversation.

How We Use Personal Information

We Use Your Details To Run The Store Properly

Order processing: to confirm your purchase, prepare your order, issue receipts, and manage payment confirmation.
Shipping and delivery: to send parcels, provide tracking, complete customs or courier requirements, and help with delivery issues.
Customer support: to answer questions, manage returns, respond to custom order enquiries, and resolve issues.
Store improvement: to understand how customers use the website, improve product pages, and make the shopping experience better.
Marketing: to send email updates only where you have subscribed, opted in, or where permitted by applicable law. You can unsubscribe at any time.
The Stonery privacy infographic showing order details, secure payment, packing, customer support, marketing choice, and privacy rights
Trusted Services

Shopify, Payments, Shipping & Apps

Our store is powered by Shopify. We may also use trusted third-party services to process payments, manage delivery, send emails, provide analytics, prevent fraud, and support the operation of the website.

These services may process the information needed to perform their role. We do not sell your personal information directly to unrelated third parties.

Cookies & Analytics

Website Functionality

Our website may use cookies and similar technologies to keep the store working properly, remember cart activity, understand website performance, and improve the browsing experience.

Email Marketing

Only If You Choose

If you subscribe to our newsletter or marketing emails, we may use your email address to send updates, offers, collection news, and studio announcements. You can unsubscribe at any time using the link in our emails.

Your Privacy Rights

Access, Correction & Deletion Requests

You may contact us to ask what personal information we hold about you, request correction of inaccurate information, or request deletion of personal information where applicable.

Some information may need to be retained for legal, tax, accounting, fraud prevention, order fulfilment, or dispute resolution reasons.

To make a privacy request, email us at info@thestonery.com.au.

Security & Retention

We Keep Information Only As Needed

We take reasonable steps to protect customer information from misuse, loss, unauthorised access, modification, or disclosure.

We keep personal information only for as long as needed for the purposes described in this policy, including order records, tax or accounting requirements, customer support, legal obligations, and legitimate business needs.

International Customers

Global Orders & Data Processing

Because The Stonery sells internationally and uses global service providers, your information may be processed or stored in countries outside your own.

We use this information only as needed to operate the store, process your order, support delivery, communicate with you, and meet our obligations.

Age

Customers Under 18

This website is intended for customers who can lawfully make purchases. If you are under 18, please use the site with the involvement of a parent or guardian.

Updates

Changes To This Policy

We may update this privacy policy from time to time to reflect changes to our store, services, legal requirements, or privacy practices.

Privacy Questions?

Contact The Stonery

If you have questions about this privacy policy, your personal information, or a privacy request, please contact us directly.

Email The Stonery