Description
xNATURAL CAMBODIAN RECORD KEEPER RUBY GEM SPECIMEN PENDANT A raw ruby artefact held in a rugged silver claw, created for collectors of rare mineral energy.
Key Details:
Metal Details: Solid sterling silver, hammer textured, oxidized finish
Stone Details: Natural Cambodian Record Keeper Ruby gem specimen, raw surface, visible growth marks, high grade
Construction: Strong silver wire claw frame, open revealing setting, stone-forward orientation
Clasp and Chain: Comes with adjustable woven cotton necklace
Sizing and Weight: Petite talisman size as shown beside ruler
Handmade: Individually crafted, hand shaped, hand set
Design and Wear: This pendant has a rugged, grounded character shaped by the raw ruby and the hand forged claw frame. The hammered silver brings a weathered texture that supports the ancient feeling of the record keeper formations. The small scale makes it wearable daily while still carrying the presence of a rare mineral specimen.
Stone Insights:
Natural Cambodian Record Keeper Ruby Gem Specimen: This ruby formed deep within corundum-rich metamorphic rock where pressure and heat fused aluminum oxide into its hard, crystalline body. Its earthy red tone and natural faces carry faint triangular record keeper markings, long associated with stored ancestral knowledge and reflective wisdom. Ruby connects strongly with the root chakra and is tied to vitality, courage, and focused intention. Zodiac associations often lead toward Aries, Leo, and Sagittarius, where fire and determination meet grounding instinct.
Origin and Authenticity: Hand selected for color tone and surface markings. All components sterling silver and nickel free. Stone is natural and untreated.
Sizing and Fit Notes: Lightweight piece that sits comfortably on the chest. Ideal as a daily talisman or layered with other pendants.
Care and Maintenance: Keep dry and wipe gently after wear. Avoid harsh chemicals or impact. Store separately to protect the raw surface.
Packaging and Gifting: Gift-ready packaging included. Shipped in a padded compostable parcel. Free tracked shipping on all orders and express upgrade for purchases over AUD $300. A small gift is included with every order.
Customer Support: Message for additional photos or questions. Happy to assist.
Custom Orders: Custom pieces generally begin at $250. Similar claw settings can be recreated with your preferred stones.
Store Policy: All discounted sale items qualify for store credit only if returned. Refunds do not apply to sale purchases.
Shipping
xWe pride ourselves on delivering your orders anywhere in the world. Once you make a purchase, we will provide an estimated timeline for shipping and delivery. These estimates vary based on the shipping service you choose and will be clearly displayed on the shipping quotes page.
- Global Shipping: We ship internationally, reaching almost any address globally.
- Tracking Information: Every order is sent with tracking, ensuring you can monitor your parcel’s journey.
- Standard FREE Shipping: Our standard FREE service, through eParcel, typically delivers within 5-15 working days.
- Express Service Recommended: For faster delivery, we recommend the Express Service which usually delivers within 5 days and utilizes expedited services like DHL or TNT.
Please note:
- Shipping Control: Once the parcel leaves our hands and tracking is provided to you, the responsibility for delivery shifts to the shipping agent. While we have an excellent track record, we cannot be held accountable for any errors on the part of shipping providers.
- Rare Occurrences: On the off chance that an item does not arrive at its destination, rest assured that we will do everything in our power to investigate and assist in resolving the matter.
- Secure Packaging: We ensure that our items are securely packaged to prevent damage during transit. However, we cannot take responsibility for any damages that occur during shipping.
- Insurance Option: If you wish for added peace of mind, please inform us when you make your purchase, and we can arrange insurance for your parcel.
We understand the importance of receiving your items promptly and in perfect condition, and we strive to provide the best shipping options to achieve this. Thank you for choosing us for your needs.
RETURNS
xEasy Online Returns
Starting online returns is easy. Enter your email address and verification code to sign in. Go to your order history, select the order and items you want to return or exchange and follow the instructions. With only 4 steps, complete the returns request and submit. Once your request is approved, you will get email updates and notifications with shipping guidelines.
What Items Are Returnable?
You have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The item must be returned in perfect condition with no signs of being worn. We do not offer refunds or store credits on sale items or earrings. You’ll also need the receipt or proof of purchase.
Non-Refundable Items and Exceptions
Custom orders are designed and made specifically for you. We do not accept refunds due to a change of mind. Please consider your purchase carefully. For queries, contact Customer Support at info@thestonery.com.au. Deposits and balance payments are non-refundable once paid. Gift cards and discounted items are also non-refundable.
Issues of Damage, Incorrect Item, Loss, or Theft
If the purchased product is faulty, reach out within 7 days of the delivered date. For discrepancies with your order, please advise us within 7 days of delivery. Alternatively, submit a return via the returns portal, select "wrong item sent" and submit for approval. Our Customer Support team will provide a returns label. In case of loss or theft, please collect evidence and contact us immediately.
Exchanges
The fastest way to get what you want is to return the item you have. We allow the exchange of purchased items for approval. Once approved, the replacement will be shipped to you.
Refund Solutions
Refunds can be issued to the original payment method or to your Shopify store credit. Refunds to the original payment method may take an additional 1-3 business days, while store credit refunds are immediate.
Refund Processing Time
After your return is processed, a refund notice will be sent. If more than 15 business days have passed since your return was approved, please contact us at info@thestonery.com.au.
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