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Starting online returns is easy. Enter your email address and verification code to sign in. Go to your order history, select the order and items you want to return or exchange and follow the instructions. With only 4 steps, complete the returns request and submit. Once your request is approved, you will get email updates and notifications with shipping guidelines.
You have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The item must be returned in perfect condition with no signs of being worn. We do not offer refunds or store credits on sale items or earrings. You’ll also need the receipt or proof of purchase.
Custom orders are designed and made specifically for you. We do not accept refunds due to a change of mind. Please consider your purchase carefully. For queries, contact Customer Support at info@thestonery.com.au. Deposits and balance payments are non-refundable once paid. Gift cards and discounted items are also non-refundable.
If the purchased product is faulty, reach out within 7 days of the delivered date. For discrepancies with your order, please advise us within 7 days of delivery. Alternatively, submit a return via the returns portal, select "wrong item sent" and submit for approval. Our Customer Support team will provide a returns label. In case of loss or theft, please collect evidence and contact us immediately.
The fastest way to get what you want is to return the item you have. We allow the exchange of purchased items for approval. Once approved, the replacement will be shipped to you.
Refunds can be issued to the original payment method or to your Shopify store credit. Refunds to the original payment method may take an additional 1-3 business days, while store credit refunds are immediate.
After your return is processed, a refund notice will be sent. If more than 15 business days have passed since your return was approved, please contact us at info@thestonery.com.au.
Turquoise Noose Necklace
A union of modern ingenuity and ancient earth energy.
Key Details:
- Metal Details: 925 sterling silver, brushed and oxidized finish
- Stone Details: Natural Turquoise cabochon, blue-green with copper-brown veining and polished dome surface
- Construction: Pendant strung on a 32-inch silver chain with a noose-style closure that threads through a textured silver ring
- Clasp and Chain: No traditional clasp; loop design allows full adjustability
- Sizing and Weight: Approx. 32 inches total length
- Handmade: Individually crafted using natural, untreated stones
Design and Wear:
This design embodies fluidity and freedom. The oxidized chain loops gracefully through a sculptural ring, allowing the turquoise to fall in line like the knot of a tie. Its earthy matrix pattern contrasts the darkened silver, giving the piece both presence and serenity — wearable art that feels both ancient and distinctly modern.
Stone Insights:
Natural Turquoise:
A copper-aluminum phosphate mineral known for its vibrant blue-green hue and intricate veining, Turquoise forms through the slow interaction of mineral-rich water and porous rock. For millennia, it has been revered as a stone of protection and wisdom. Aligned with the throat chakra, it encourages honest expression and compassionate communication. Spiritually tied to Sagittarius and Pisces, Turquoise balances water and air elements, fostering emotional healing and intuitive clarity.
Origin and Authenticity:
Authentic natural Turquoise, untreated and set in 925 sterling silver. Each stone is unique in tone and pattern.
Sizing and Fit Notes:
Adjustable sliding chain design. Wear high, mid-length, or long depending on style and energy flow.
Care and Maintenance:
Wipe gently with a dry cloth. Avoid prolonged exposure to moisture or chemicals to preserve oxidation and stone integrity.
Packaging and Gifting:
Presented gift-ready with eco-conscious packaging and a small token from The Stonery. Free tracked delivery; free express upgrade on orders above AUD $300.
Custom Orders:
Custom options start at $250. Available in alternate stones and finishes upon request.
Store Policy:
All sale items are eligible for store credit only if returned. Refunds do not apply to discounted purchases.
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Uncollected or Failed Deliveries
All orders are shipped with tracked express service. Once dispatched, buyers are responsible for monitoring tracking and responding to carrier notifications (including customs duties, taxes, or identity verification).
If a parcel is marked “delivery attempted,” “held,” “unclaimed,” returned to sender, or destroyed due to non-collection, I cannot take responsibility. In line with Etsy policy, buyers are responsible for providing accurate addresses and completing required delivery steps.
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Slightly More Detailed
Some styled images in this listing were created using enhanced/AI-assisted backgrounds for presentation. All images honestly reflect the real, handmade item you will receive.
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