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Starting online returns is easy. Enter your email address and verification code to sign in. Go to your order history, select the order and items you want to return or exchange and follow the instructions. With only 4 steps, complete the returns request and submit. Once your request is approved, you will get email updates and notifications with shipping guidelines.
You have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The item must be returned in perfect condition with no signs of being worn. We do not offer refunds or store credits on sale items or earrings. You’ll also need the receipt or proof of purchase.
Custom orders are designed and made specifically for you. We do not accept refunds due to a change of mind. Please consider your purchase carefully. For queries, contact Customer Support at info@thestonery.com.au. Deposits and balance payments are non-refundable once paid. Gift cards and discounted items are also non-refundable.
If the purchased product is faulty, reach out within 7 days of the delivered date. For discrepancies with your order, please advise us within 7 days of delivery. Alternatively, submit a return via the returns portal, select "wrong item sent" and submit for approval. Our Customer Support team will provide a returns label. In case of loss or theft, please collect evidence and contact us immediately.
The fastest way to get what you want is to return the item you have. We allow the exchange of purchased items for approval. Once approved, the replacement will be shipped to you.
Refunds can be issued to the original payment method or to your Shopify store credit. Refunds to the original payment method may take an additional 1-3 business days, while store credit refunds are immediate.
After your return is processed, a refund notice will be sent. If more than 15 business days have passed since your return was approved, please contact us at info@thestonery.com.au.
Dual Stone Balance Ring
A refined open form combining deep red earth energy and soft ocean light.
Key Details:
- Metal Details: Solid 925 sterling silver with hammered texture and high shine polished finish.
- Stone Details: One natural Ruby cabochon paired with one South Sea Pearl cabochon.
- Construction: Adjustable open band with two bezel set stones, hand formed and finished.
- Clasp and Chain: Not applicable.
- Sizing and Weight: Adjustable fit from US size 5 to 10. Native resting size approximately US 7.
- Handmade: Fully handcrafted using natural stones. Each ring is individually shaped, set, textured, and polished.
Design and Wear:
This dual stone open ring presents a clean and powerful contrast. The deep red Ruby anchors one side with strength and warmth, while the luminous South Sea Pearl softens the composition with organic glow. The hammered silver band adds subtle texture and movement, finished in a high shine polish for a timeless yet modern look. Designed to be worn across different fingers, adapting naturally to the hand.
Stone Insights:
Ruby:
Ruby is a corundum gemstone prized for its rich red tone and durability. It is traditionally associated with vitality, passion, courage, and heart driven energy.
South Sea Pearl:
South Sea Pearl is known for its smooth luster and creamy white tones. It is associated with calm, emotional balance, and feminine strength.
Combined Energy:
Together, Ruby and South Sea Pearl create a harmony of fire and softness, grounding intensity with serenity and elegance.
Origin and Authenticity:
Natural stones selected for quality, color, and surface character. Solid 925 sterling silver, nickel free.
Sizing and Fit Notes:
Designed as an adjustable open ring. Fits comfortably from US size 5 through 10. Gentle hand adjustment is recommended.
Care and Maintenance:
Wipe gently with a soft cloth after wear. Avoid water, chemicals, and impact. Store separately to protect stones and silver finish.
Packaging and Gifting:
Arrives gift ready in a protective pouch or box. Shipped in a compostable padded parcel. Free tracked shipping included. Orders over AUD 300 receive a free express upgrade. Each order includes a small gift and a future discount code.
Customer Support:
Message anytime for additional photos, videos, or sizing assistance.
Custom Orders:
Custom pieces generally start at $250. This design may be recreated with alternate stones at the same base price unless higher value materials or design changes are requested.
Store Policy:
Items purchased during sale periods are not eligible for refunds. Returned sale items will be issued as store credit only.
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Uncollected or Failed Deliveries
All orders are shipped with tracked express service. Once dispatched, buyers are responsible for monitoring tracking and responding to carrier notifications (including customs duties, taxes, or identity verification).
If a parcel is marked “delivery attempted,” “held,” “unclaimed,” returned to sender, or destroyed due to non-collection, I cannot take responsibility. In line with Etsy policy, buyers are responsible for providing accurate addresses and completing required delivery steps.
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Slightly More Detailed
Some styled images in this listing were created using enhanced/AI-assisted backgrounds for presentation. All images honestly reflect the real, handmade item you will receive.
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